If you find that your complaint / feedback was not addressed in a satisfactory manner, you may escalate in writing to: 

Complaints Management Unit
Liberty General Insurance Berhad
Liberty Insurance Tower,
CT9, Pavilion Damansara Heights,
3, Jalan Damanlela,
Pusat Bandar Damansara,
50490 Kuala Lumpur.

Or

Email us at: customer@amassurance.com.my

Please provide us with your full name, IC number, telephone or mobile number, email address and the specific nature of your complaint.

Redress Channel