If you find that your complaint / feedback was not addressed in a satisfactory manner, you may escalate in writing to: 

Complaints Management Unit
Liberty General Insurance Berhad
Liberty Insurance Tower,
CT9, Pavilion Damansara Heights,
3, Jalan Damanlela,
Pusat Bandar Damansara,
50490 Kuala Lumpur.

Or

Email us at: customer@amassurance.com.my

Please provide us with your full name, IC number, telephone or mobile number, email address and the specific nature of your complaint.

  

REDRESS CHANNEL

If you are not satisfied with the response or the decision of our Company, you may submit your complaint either to the Financial Markets Ombudsman Services within six months from the date of our Company's final decision or to Bank Negara Malaysia (BNM):

Financial Markets Ombudsman Services

Financial Markets Ombudsman Services is an independent body to help settle disputes between customers and their financial institutions. Before the Financial Markets Ombudsman Services can accept your case, you should first lodge a complaint with your financial services provider and try to resolve your complaint, dispute or claim with the financial institution concerned. Eligible disputes referred to Financial Markets Ombudsman Services must be within the following monetary thresholds:

(i) Up to RM250,000.00 for disputes on insurance products or services; and
(ii) Up to RM 10,000.00 for disputes on motor third party property damage insurance claims.

Financial Markets Ombudsman Services (FMOS)

(formerly known as Ombudsman for Financial Services)

Company No: 200401025885)

Level 14, Main Block

Menara Takaful Malaysia

No. 4, Jalan Sultan Sulaiman

50000 Kuala Lumpur

General Line : +603-2272 2811

Website: www.fmos.org.my

  

Bank Negara Malaysia (BNM)

If the claim decision was made more than six months from the final decision of the insurer and/or the claim amount is above RM 250,000.00, please refer to Jabatan LINK & Pejabat Wilayah, BNMLINK of Bank Negara Malaysia (BNM). 

BNMLINK

Bank Negara Malaysia

4th Floor, Podium Bangunan AICB,

No. 10, Jalan Dato’ Onn,

50480 Kuala Lumpur.

e-Link: bnm.gov.my/BNMLINK 

Website: www.bnm.gov.my