We’ve made it easier for you to get in touch with us, in as many convenient ways as possible.
Experiencing a Breakdown or Accident?
Breakdown or Accident Assistance 24-Hour Toll Free (powered by Kurnia Auto Assist) : 1300 88 2647 (24 Hours, Daily)
Accident Assist Call Centre 24-Hour Helpline: 1-300-22-11-88 (24 Hours, Daily)
Want to Make a Claim or For Any Other General Enquiries?
Contact Centre: 1300 80 3030 (8.45am – 5.45pm, Mon – Thurs. 8.45am - 4.45am, Fri)
For more information on Claims, click here.
Got something specific in mind you want to ask about? Fill out the appropriate online enquiry form below so we can put our best people on it and get back to you as soon as possible
We are committed to resolve your feedback or complaint as efficiently and equitably as possible. To help us expedite a resolution, please provide us with details of your feedback or complaint.
Step 1: Feedback / Complaint Details You may submit your feedback via our online form.
Step 2: Acknowledgement of Feedback / Complaint Your feedback or complaint will be acknowledged within one business day upon receipt.
Step 3: Resolution Upon receipt of your complaint, we shall respond within 14 days.
However if the complaint requires further investigation, you will be notified of the extended timeframe within which a decision can be made or progress updates can be given. Where a decision cannot be made within 30 days, a progress update will be given on a monthly basis until the issue is resolved.