Whistleblower Protection Policy (“Policy”) is aimed to provide an avenue for all employees and external parties (e.g. contract staff, customers, vendors / suppliers, consultants) to disclose any improper conduct (as defined under the Whistleblower Protection Act 2010) committed or about to be committed to those in authority.



  • To promote high standards of ethical conduct and open communication 
  • To ensure protection to the Whistleblower


Definition of Whistleblower

Any employee, shareholder or external party (e.g. contract staff, customers, vendors / suppliers, consultants) who makes a disclosure to the authorised personnel of any wrongdoing activity within AmGeneral, which he/she reasonably believes may evidence an improper conduct.
The Whistleblower’s role is reporting party, not as an investigator. Although the Whistleblower is not expected to prove the truth of allegation, he/she shall sufficiently, demonstrate the grounds of concern.


Definition of Improper Conduct

Any conduct, deliberate act or failure to act, which if proved constitutes a serious matter (e.g. disciplinary or criminal offence), may adversely affect AmGeneral’s performance and/or with the intention of obtaining an unauthorised personal benefit. Below are the examples of improper conduct, but not limited to:
•    dishonest, fraudulent, corrupt or illegal practices;
•    manipulation of accounts;
•    unethical behaviour;
•    abuse of power;
•    violation of laws and constitution; or 
•    conflict of interest.


Disclosure Template

In writing via the report template


Disclosure Channels and Contact Details 

1. Management Ombudspersons

  1. Chief Compliance Officer, tey-hong-teng@amgeneralinsurance.com
  2. CEO (alternate), derek-roberts@amgeneralinsurance.com
  3. Head of Corporate Services (2nd alternate), wong-siew-yong@amgeneralinsurance.com

2. Board Ombudspersons

  1. Appointed Board Member (Audit & Examination Committee Chairman) of AmGeneral, or in his/her absence:
  2. Group Company Secretary (alternate)
  • By e-mail:

ombudsperson.aec@amgeneralinsurance.com; or
ramesh@fridayconcepts.com (accessible by Board Ombudsperson only)

  • By mail or hand-delivery:

Via a sealed envelope marked “Strictly Private & Confidential” at:
Level 22, Bangunan AmBank Group,
55, Jalan Raja Chulan 50200
Kuala Lumpur, Wilayah Persekutuan

3. Regulator as Ombudsperson

Bank Negara Malaysia

  • By mail or hand-delivery:

Via a sealed envelope marked “Strictly Private & Confidential” at: 

Jalan Dato’ Onn
50480 Kuala Lumpur


Confidential Information 
Reasonable efforts shall be made to ensure the confidential information is not disclosed unless absolutely necessary.


Protection for the Whistleblower 
Whistleblower should be protected for reporting any actual or suspected improper conduct upon demonstrating sufficient basis for whistleblowing. AmGeneral and/or employee shall not take any detrimental action against the Whistleblower in any manner, explicitly or implicitly.