Assistance Whenever & Wherever You Need It

Available for AmAssurance Private Car Comprehensive Motor Insurance policyholders, our Auto Assist provides 24-hour auto assistance and towing service should your vehicle break down, or if you’re involved in an accident. It comes with the following benefits:


Breakdown Assistance

This covers all minor or major repairs to get your vehicle mobile, either at the breakdown site or at a service provider’s workshop, with rates for services negotiated between yourself and the service provider beforehand. Comes with free services such as changing flat tyres, jump-starting and replacement of batteries, not including cost of parts.


Towing Service

Should the situation arise, we will tow your vehicle to the nearest service provider workshop or a specified destination for FREE within 50km round-trip (30km for Sabah & Sarawak), with RM2.00 charged per additional km.


Flat Battery Replacement

Free delivery and installation anywhere, anytime within the Klang Valley, with discounted rates for new maintenance-free car batteries.


Accident Related Services

If you’re involved in an accident and are an AmAssurance Comprehensive Motor Insurance policyholder, you will need to send your car to our panel of approved workshops or any other repairer that we have given you special permission to use.


Fuel Delivery

If you run out of fuel, we can deliver some to you in a gazetted location with a surcharge of RM10.


Conditions of Benefits

We will not provide Auto Assist services in the following situations:


  • Towing from one workshop to another
  • For disposal of vehicle, where vehicle has no engine or transmission
  • Where the vehicle is in a remote area, such as non-gazetted road, estate, plantation, jungle or rooftop parking area
  • In the event of an Act of God, catastrophe, natural disaster and so on, where we are prevented from rendering proper service
  • If there is a power failure, mishap or situation where the Call Centre is rendered inoperable