Our Services

Contact Centre Services

The Liberty General Insurance Berhad Contact Centre provides you with the options of making:

Statement request General insurance policy enquiries on: -

  • Cover Note status
  • JPJ e-Confirmation status
  • Policy details
  • NCD Confirmation
  • Claim status General insurance policy transactions that include: -
  • Premium calculation
  • Motor Insurance and AmDrive Care renewal via AmEasipay
  • Endorsement
  • Client details maintenance
  • Request for copy of renewal notice
  • Request for duplicate Policy Schedule


Other service include: -

  • Request for brochures and forms
  • Liberty General Insurance Berhad and AmBank network (location and contacts)

 

Customer Care Centre Services

  1. Acceptance of premium payment for Life & General insurance (cash, cheque & credit card).
     
  2. Payment for individual life policy (loan & interest, APL & interest, premium), MRTA & Autolife.
     
  3. Motor & Non-Motor insurance Online cover note for motor insurance - new business & renewal
    • Extension for motor insurance
    • Transfer Fees ( transfer name)
    • Additional named driver/windscreen
    • Change in car engine number, etc
    • NCD confirmation
    • Reprint policy schedule or endorsement
    • Cover note issuance for non-motor insurance – new business & renewal
       
  4. Attending to inquiries from walk-in customers - life & general insurance
     
  5. Policy & payment status
     
  6. Premium calculation
     
  7. Submission of documents Cancellation/surrendering of policy
    • Policy Loan (Life policy)
    • Request for change
       
  8. Nomination/Assignment Change of Nominee
    • Change of trustee
    • Conditional / Absolute assignment of Policy
    • Reassignment of Policy

 

For more information, please contact us.