Following recent announcements, CMCO has been extended for Kuala Lumpur, Selangor, Johor, Penang, Kelantan and Sarawak as COVID-19 cases remain high in these areas. CMCO will be extended until 28 April 2021 for Kuala Lumpur, Selangor, Johor, Kelantan and Penang while for Sarawak, it has been extended to 26 April 2021.
States that remain under RMCO until 28 April 2021 include Perak, Pahang, Terengganu, Melaka, Perlis, Putrajaya, Labuan, Sabah, Kedah and Negeri Sembilan. The government has also announced that MCO will be enforced in parts of Kelantan until 29 April 2021 and until 30 April 2021 for Tawau, Sabah.
Kindly take note of the adjustments to operating hours for our Branches as per table below. These adjustments will be effective on:
18 April 2021 (Sunday) for East Coast
19 April 2021 (Monday) for Peninsular and East Malaysia
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AmGeneral Insurance Berhad’s Operating Hours for Areas Under MCO |
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Branches & Counters |
Tawau Branch Mon - Fri 8.30am to 4.30pm Counter: 9.00am to 3.00pm |
Kelantan Branch Sun - Thurs 8.45am to 4.45pm Counter: 9.00am to 3.00pm |
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AmGeneral Insurance Berhad’s Operating Hours for States/Areas Under CMCO & RMCO |
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Branches & Counters |
Headquarters (Menara Shell) Mon - Thurs 8.45am to 5.45pm | 4.45pm (Fri) |
Kuala Lumpur, Selangor, Johor, Penang, Seremban, Kedah, Perak, Melaka, Pahang, Perlis Mon - Thurs 8.45am to 5.45pm | 4.45pm (Fri) |
Terengganu Sun - Wed 8.45am to 4.45pm | 4.45pm (Thurs) |
Sabah & Sarawak Mon - Thurs 8.30am to 5.30pm | 4.30pm (Fri) |
We will continue to implement strict precautionary measures in accordance with the Standard Operating Procedures issued by the relevant Authorities.
Other services will be operating as usual. Please refer to table below for the operating hours.
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Other Services |
Operating Hours |
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Claims Centre |
Mon – Fri | 8:45am to 4:45pm |
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Contact Centre |
Mon – Fri | 8.45am to 5.45pm |
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Claims Help Desk |
Mon – Thurs | 8.45am to 5.45pm, Fri | 8.45am to 4.45pm |
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Kurnia Connect (KAA) |
24 Hours |
We will continue to keep you updated on the latest developments during this period.
Thank you for your understanding and continuous support. Stay safe.
